Kamaladi Complex 1951, Kamaladi, Kathmandu-31, Nepal

Office Hours (Except Holiday) 10:00AM - 05:00PM (Sun - Thus) 10:00AM - 03:00PM (Fri)

Citizen’s Charter

1. Nature of the Company

Deal in Non-life Insurance Business

Companies Act, 2063
Insurance Act, 2049
Insurance Rules & Regulation
Other Related Laws & Acts
Rules and Regulations & Circulars issued by the Beema Samiti

Vehicle Insurance

Proposal form & KYC form
Vehicle Registration Booklet (Bluebook)
Renewal Notice from previous Insurance Company, if any

 Marine Insurance

Proposal form & KYC form
Letter of Credit (L/C), Invoice, Proforma Invoice,

 Contractor All Risk
Proposal form & KYC form
Contract Document, Bill of Quantity (BOQ)

Travel Medical Insurance
Proposal form & KYC form
Copy of Passport

Other Insurance
Proposal form & KYC form
As required by the company

Generally 3 hours after the acquisition of all the required information and documents as mentioned above.

Premium as declared in an insurance policy or renewal policy
Stamp duty
Value-added tax (VAT)

At the end of the insurance period, the company issues a renewal notice one month prior to the expiry of the Insurance policy period.

Inform the insurance company immediately for registering a claim and deputing a surveyor and/or an investigator
An immediate report to the police is also mandatory in case of a vehicle is stolen or when third party injury/death/property damage is involved

Claim Department of the company corporate office or any branch offices. However, the settlement of the claim will be done from the corporate office only.

Insurance policy number
Date & Time of the accident
Place of accident
How does that accident occur with your name, address, and contact number in the claim intimation letter

Normally, it will take 15 days to settle the claims after submission of complete documents including of Surveyor report.
Otherwise, the company will settle the claim within 35 days as prescribed by the Insurance Act, 2049.

The Company s Corporate Office
First Mr. Anand Babu Khadka Company Secretary
Second Mr.  Ujjwal Dhungana Deputy General Manager
Third Mr. B K Maharjan Chief Executive Officer

Quarterly Report will be published in the daily newspaper within one month of the following month of the quarter
Quarterly Report will be published in the company website within one month of the following month of the quarter
Annual Report will be published in the company website

The entire share related task will deal with NMB Capital Limited, NMB Building, Nagpokhari, Kathmandu.